FAQ

When your order leaves us, a dispatch confirmation containing the tracking details will be sent by email. Your estimated arrival date is based on the delivery destination and the shipping option chosen at checkout. As this date is an estimate, your parcel could arrive a little earlier, on the stated day or later.

View your order tracking.

After dispatch, tracking information may take 1–3 days to refresh while the carrier prepares the next part of the journey. Further updates may appear only when your parcel reaches a main sorting facility, a port or its destination.

If more than five days have passed without an update, get in touch and include your order number.

Processing for in-stock pieces normally takes 1–5 business days. For an order that includes a pre-order item, we usually dispatch everything together once all pieces are ready, helping to keep separate shipments to a minimum.

You can find availability details and estimated pre-order dates on each relevant product page.

Once your order ships, we send its dispatch email to the email address provided at checkout. If it has not appeared, please:

1. Check the inbox for the email address you used for your purchase.
2. Look in your spam, junk and promotions folders.
3. Open your account order history to see whether dispatch has taken place.

Still unable to locate the email? Please let us know.

International delivery is available. Shipping options, estimated arrival times and costs depend on the destination. Our Shipping & Delivery page has the latest details.

Send your request to hello@rosier.us as quickly as you can. We will try to assist, although we cannot guarantee an amendment or cancellation after order processing has started.

Enquiries received over weekends or public holidays may take longer to handle.

Sometimes an order travels in separate parcels. This may happen if:

• Packing everything together would exceed the carrier's parcel weight limit.
• The order contains pre-order pieces and the available items have been dispatched ahead of them.

First, review each tracking number you have received. If you think a piece was omitted during packing or lost in transit, email our team promptly. Include your order number, a description of what is missing, and photographs of the packaging and the items that arrived.

If the item you received is not the one you ordered, please email us as soon as you can. Provide your order number, explain the issue and attach clear photographs of the item delivered.

Please reach out to Customer Service promptly with your order number and a description of the problem, along with photographs of any damage. We will assess the details and explain how to proceed.

Subject to our return conditions, you may request a return within seven days of receiving all the items in your order. Before posting any item, follow the guidance on our Returns & Exchanges page.

Please dispatch your return within three days of receiving the return address and instructions from our team. We suggest choosing a tracked postal service and keeping your proof of postage until the return process is complete.

If your return does not concern a product quality issue, you are responsible for the return shipping cost. The charge will depend on the local carrier and delivery service you select.

Allow 1–3 days after delivery for your return parcel to be collected, opened and checked. We issue the gift card once the returned pieces have been verified as eligible and in good condition.

A declined payment can have a number of causes, including:

1. An error in the card number, expiry date, security code or billing address.
2. A transaction declined by your bank or card provider.
3. Insufficient available funds or a payment limit that has been reached.
4. A billing address that differs from the one registered with your bank.

You can try a different payment option that we support. For further information about a card decline, please speak with your bank.

Customs and duties fees are covered by us for orders sent by standard shipping. With express delivery services, including DHL and UPS, customs duties and import charges are excluded and must be paid by the customer.

The destination country determines these charges; they are outside our control. Duties are more likely to apply to express parcels, so review your local customs requirements before placing an order. If delivery is refused because duties have not been paid, the carrier may dispose of or destroy the parcel. In that case, the order cannot be sent again or refunded.

Our accepted payment methods are American Express, Apple Pay, Visa, Mastercard, Discover, Diners Club, Google Pay, Shop Pay and UnionPay. The options available can differ depending on your country or device.

Please use a billing address at checkout that matches the address on record with your card provider.

After signing up for our newsletter, new subscribers will normally be sent a 10% offer for their first order, subject to eligibility and the promotion's terms. You can also find seasonal offers and campaign discount codes on our website.

Each product page uses one of these three availability labels:

• In stock: available to purchase, with dispatch normally following 1–5 business days of processing.
• Out of stock: currently unavailable; a restock date may not yet be confirmed.
• Pre-order: in production, with an estimated availability date provided wherever possible.

By offering pre-orders, we aim to keep surplus stock lower and plan production around actual customer demand. We are not a zero-waste business yet. Choosing production quantities more carefully, however, helps limit the risk of pieces remaining unsold.

This approach can mean a longer dispatch time for certain styles. Wherever possible, we provide estimated dates to help you decide whether the wait suits your plans.

Where available, estimated pre-order dates appear on the product page. We may also send timing updates by email if your order includes a pre-order item. After dispatch, a shipping confirmation and tracking link will be emailed to you.

Start with the general body measurements in our Size Guide. The fit of a piece can differ with its design, fabric and shape, including styles intended to be oversized or close-fitting. Read the product description, and send us your measurements if you would like individual sizing guidance.

We produce our clothing in Guangzhou, China, working with experienced garment makers and production partners. Under our current standards, factory workers making Rosier.US clothing earn approximately four to five times the local minimum wage. We also specify standards for consistent sizing and quality checks, and our quality team makes regular visits to production facilities.

You are welcome to share suggestions about our production practices through our Contact page.

Founded in 2021 by two Cambridge graduates, Rosier.US welcomes affiliate partners who share our outlook and want to introduce the brand to their audiences. Subject to the programme's terms, eligible partners can earn 10% of the order value resulting from their referrals.

For programme enquiries, write to hello@rosier.us.

We believe that beauty and individual style extend beyond any one size. Pre-ordering allows us to provide extended sizes for selected designs, and we remain committed to developing this approach as Rosier.US grows.

Open our registration page, or choose New customer? Create your account on the login page.

Go to the login page and choose the password recovery option. Then follow the instructions sent by email to set a new password. If you need assistance, please get in touch.

We welcome ideas for general partnerships, creative projects and brand collaborations. Tell us about your proposal by emailing hello@rosier.us; we would be pleased to hear from you.